Returns & Refunds.
1. Distance Selling Regulations 2000 - Returns Policy
Goods ordered may only be returned within the first 14 working days for a full product refund including VAT, providing the following conditions are fulfilled:
-
You must give cancellation notice in writing by email or letter within 14 working days starting from the day after the goods are received.
-
Goods returned must have been handled with care. Customers have a statutory duty of care.
-
Goods must be returned complete (including all packaging, cables, manuals, promotional gifts, CD's etc for that product), unless goods are faulty. If any item(s) are missing when received, then the product is deemed incomplete.
-
Customers are requested to return goods with the original packaging.
-
Carriage costs for returning the Goods are your responsibility.
-
The Goods remain your responsibility during transit and until signed for by us.
-
We are unable to accept the return of custom-made cables as these are tailored to individual requirements and are specially made to order.
-
You will not be eligible for free delivery on your order if any items are cancelled or returned for a refund, bringing the total order amount below £99.
-
Where goods are returned after the first 14 working days due to possible incompatibility with customers equipment, all associated delivery costs are the responsibility of the customer.
-
We will refund or re-credit you within 3-5 working days for any sum that has been paid by you or debited from your credit card.
-
Distance Selling Regulations only apply to Business to Consumer transactions.
2. Faulty Products
If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery please contact Customer Services for assistance. If your problem can’t be resolved by email the item can be returned for testing/replacement providing the following conditions are met:
-
All returned Goods must be authorised, so please call us on 01563 572666 or email us at sales@atlascables.com before returning the product. Your order number must be enclosed with the product.
-
Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product)
-
Return shipping cost are your responsibility. If the item tests faulty or is damaged as described, we will refund your shipping costs. Please use Royal Mail First Class Recorded Delivery services to return the items. We do not cover the cost of returning the item via courier delivery services unless authorised by our customer service team.
-
The goods are your responsibility until signed for by us.
If the goods are found to be faulty/damaged
-
We will offer an exact replacement for your item.
-
We will refund your return shipping costs if the item is faulty in the first 30 days after delivery. Items must be returned using Royal Mails First Class Recorded Delivery Service.
If the items are found to be not faulty/damaged
We will contact you to advise you of our findings.
3. Returns Policy
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 UK and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy, please email support@atlascables.com.
4. Force Majeure
